Return/Refund Policy
We will accept consumer returns within 30 days of delivery of the product according to the Terms and Conditions set forth below.
If you need to return or exchange an item, please call TireBuyer.com Customer Service at 1-866-961-8668 for a Return Authorization Number.
NOTE: Items without a Return Materials Authorization (RMA) Number will not be accepted for credit.
Terms and Conditions
Before calling for a Return Materials Authorization (RMA) Number, please note the following terms and conditions:
USED ITEMS:
We will not accept any returns for product that has been used, mounted, or that have been driven on. Only un-mounted, unused product that has not been driven on is eligible for return.
SPECIAL ORDER or CUSTOMIZED ITEMS:
Special order products are returnable; however, individually customized items are not returnable.
SHIPPING & FREIGHT:
Orders shipped via UPS are charged freight both ways on refused shipments.
If the product return is due to a TireBuyer error, TireBuyer will assume the return freight costs. Otherwise, the consumer is responsible for any return freight costs.
CREDIT TERMS:
Credits for returned products will be issued to the credit card used on the order.
TIRES:
We will credit the retail sales price less all applicable freight charges incurred. A re-stocking fee of 10% per item will be charged for returned product.
WHEELS:
We will credit the retail sales price less all applicable freight charges incurred. Wheels cannot have had tires mounted on them; please test fit wheels prior to mounting tires. A re-stocking fee of 10% per item will be charged for returned product.
RETURN SHIPMENTS:
Please follow the return check list below to ensure that no shipping damage will occur on returned product shipments.
Shipping and Damage Claims
If your shipment has arrived damaged, please contact TireBuyer.com Customer Service Department at 1-866-961-8668. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to TireBuyer.com.
Manufacturer's Warranties
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. Please return defective products to the shop where the tires were installed to initiate a warranty claim.
Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Return Shipment Packaging Check List
In order to prevent shipping damage on returned products, please follow the instructions below when returning your product to TireBuyer.com.
TIRES:
Call TireBuyer.com Customer Service at 1-866-961-8668 for a Return Materials Authorization (RMA) Number.
You may also receive a UPS Call Tag via email to print and affix to your return items if the items were originally delivered by common carrier as opposed to our direct-to-dealer free shipping option. If possible, please use the original packaging for your product return. Original packaging should be completely intact. (If not, ship tires individually. Do not tape or band together.)
Each tire should be clearly labeled with your return address and TireBuyer.com's return address.
A copy of the Packing slip with Return Materials Authorization (RMA) Number should be taped securely on each tire or box, along with the UPS Call Tag.
WHEELS:
Call Customer Service at 1-866-961-8668 for a Return Authorization Number and packaging instructions.
You may also receive a UPS Call Tag via email to print and affix to your return items if the items were originally delivered by common carrier as opposed to our direct-to-dealer free shipping option.
If possible, please use the original packaging for the product return. Original packaging should be completely intact. Please review the Additional Wheel Packaging Instructions below.
Each wheel should be clearly labeled with your return address and TireBuyer.com's return address.
A copy of the Packing slip with Return Materials Authorization (RMA) Number should be taped securely on each wheel or box, along with the UPS Call Tag.
Additional Wheel Packaging Instructions
Before returning wheels, please call TireBuyer.com Customer Service at 1-866-961-8668 for your Return Materials Authorization (RMA) Number.*
Please be sure to package your return for shipping as shown in the illustration below. Use the guidelines below to ensure safe delivery.
NOTE: You must have a Return Authorization Number to complete your return.
- Return the wheel installation kit and additional hardware. Secure the hub-centric rings in a bag beneath the wheel. Secure the triangular wheel installation kit in the corner of the same wheel box.
- If the wheel has a center cap, secure it on the wheel or in a separate package, tape securely.
- Place foam sheet over face of wheel to protect wheel from cardboard chafing.
- If a wheel packing ring is present (cardboard, plastic, Styrofoam), place it over the foam sheet around the wheel rim.
- Wheel must be double-boxed (2 boxes), secured and well-protected. Any Styrofoam packing received with shipment must be reused in same way. Please call for new packaging material if needed.
- If two wheels are in one box, place good, protective cardboard between the wheels.
- Remove any staples that could scratch the wheel.
- Boxes must be undamaged and all flaps should be secured.
- Obtain a Return Materials Authorization Number (RMA#) from our customer service department.
- Write the RMA# on outside of each outer box.
- Attach clearly addressed shipping labels and/or UPS Call Tag(s) to each package.
- Place copy of the RMA in the box.
- Securely tape each box.
- Insure the package(s) with the shipper*.
*Customer is responsible for procuring insurance for risk of loss during shipment.