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Every year, Newsweek partners with the respected global data research firm Statista to identify companies that consistently provide best-in-class customer service. Statista gathers data from more than 25,000 customers to compile their results.
The 2022 results are in and Tirebuyer.com tops the list! We're both humbled and honored to report that we ranked first in the Online Tire and Wheel Manufacturers category. Not only that, our 8.5/10 score was top above Tire Rack!
The rankings were based on the likelihood of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score). The criteria are:
Quality of Communication: Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.
Professional Competence: Measures the quality of information received and whether questions were answered correctly and in sufficient detail.
Range of Services: Measures the variety of solutions available to fulfill one’s personal expectations.
Customer Focus: Measures whether the customer feels acknowledged and important.
Accessibility: Measures the availability of customer service in a shop or on a helpline.
To read more about this award, please visit Newsweek.
This award is a testament to the service we strive to provide every day. When you shop at Tirebuyer, you can expect the best selection of tires, fast and free delivery to our network of 11,000 installers plus guaranteed installation rates and free returns.
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