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Video: Customer Service Team - the Tire and Wheel Experts

Customer Service

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Hours

Monday through Friday: 8 am - 8 pm ET

Saturday: 9 am - 7:30 pm ET

Sunday: Closed


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team

Some fun facts about our customer service experts:

Our customer service team works out of our offices in Bellevue, Washington. It’s a small team with incredibly deep knowledge of tires and wheels: These gents have a combined 150 years of experience in the auto industry.

  • Besides English, our agents speak Spanish, Lao, and Thai. Their knowledge comes from experience in tire shops, repair shops, car dealerships, auto parts stores, motorcycle shops, rental car agencies, and more.

  • We have agents who specialize in custom wheels, trucks, plus sizing, low-profile tires, lifted vehicles, lowered vehicles, high-performance applications, supercars, European performance cars, motorsports, and much more. Want help with a specific issue or type of vehicle? Just ask.

  • In their spare time, our agents enjoy classic cars, hot rods, and motorsports; working out, fishing, shooting, and golfing; playing basketball, soccer, and volleyball; playing guitar and drums; playing with their kids; traveling; and watching football and soccer.

2016 Bizrate Circle of Excellence Platinum Award Winner

The Circle of Excellence Platinum Award is given to just 2.7% of more than 3,500 eligible retailers in North America – so it’s kind of a big deal! Bizrate surveys shoppers after they complete an order on TireBuyer.com, on several key indicators of satisfaction including overall satisfaction, intent to purchase again, satisfaction with customer support, and on-time delivery. Award winners are chosen based on these survey responses.

We’ve won the Circle of Excellence Award every year since 2012 – five years in a row! We couldn’t be more proud of this award, because it comes from our customers. We’re truly honored and we owe a huge “Thanks” to you.

Bizrate Circle of Excellence

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TireBuyer.com: 10230 NE Points Dr, Suite 400, Kirkland, WA 98033