Frequently Asked Questions
How to read tire size
Most likely the tire doesn’t meet the vehicle manufacturer’s minimum load/speed rating. This is important because it determines whether the tire can handle the weight, and the potential top speed, of your vehicle.
Yes! Shipping is free on all tires, when you have your tires installed by a TireBuyer installer in your area. Just shop for the tires you want, then choose a local installer when you check out.
We can offer free, fast delivery to TireBuyer installers because we use our own fleet of TireBuyer trucks. Our trucks deliver right from our local warehouse to the installer in just 1-2 days.
Shipping is free on all tires, when you have your tires installed by a TireBuyer installer in your area.
If you choose tires to have your order shipped to a location other than a TireBuyer installer (such as your home), we charge a small shipping fee. If you do pay for shipping, you’ll pay a much lower rate than you would with our competitors, thanks to the shipping volume our parent company does with FedEx.
Want free shipping on your order? Just shop for the tires you want, then choose a local installer when you check out.
It depends on the time of your order, but most of our orders are processed and shipped out within 24 business hours.
We show an estimated delivery timeframe for each product on our website (for example, 1-3 business days), based on your Zip Code and the tire’s location. These timeframes are estimates and can’t be guaranteed, since many of our products are shipped via FedEx or other carriers.
We make every effort to ship orders in time to meet the estimated delivery timeframe. If the product doesn’t ship from our warehouse in time to meet the estimated timeframe, we will refund your shipping charges. If your order was shipped free, we will mail you one $15 Visa Prepaid Card per order. Please call us at (866) 961-8668 to request these credits.
Sorry, at this time we are only able to ship within the 48 contiguous United States, as well as Alaska and Hawaii (additional charges apply).
You can check your order’s shipping status on our website. Most of our orders are shipped within 24 business hours of ordering. If the order is being shipped via FedEx, the tracking information will show an estimated delivery date.
If you choose to have your order delivered to one of our preferred installers, we usually deliver to them directly with our fleet of company-owned trucks. These orders often arrive the next business day.
When you order select tires on TireBuyer.com before a certain time noted on the website, we can deliver them to a select TireBuyer installer on the same day.
Not all products are eligible, and not all installers can accept same-day deliveries. Eligible tires and eligible installers are marked with a same-day delivery flag. If you want same-day delivery, please be sure you select both a product and an installer with the same-day delivery flag.
Same-day delivery is available on many tires, but unfortunately we can’t promise same-day installation. The tires will be delivered to the installer in the late afternoon, and many installers will already be booked with appointments for the day. We suggest that you call the installer after you place the order. Let them know that you selected same-day delivery, and that you’d like to schedule installation as soon as possible.
We stand by our same-day delivery promise – but as we all know, occasionally things happen. If you choose an eligible product and an eligible installer and we’re unable to deliver your tires on the same day you ordered them, we will refund you $10 for each tire ordered.
Yes, you can ship to your home. We can also deliver your order directly to a TireBuyer installer in your area, for quick and convenient service with free delivery.
There are three possible reasons why this can happen:
Did you choose to have your order delivered to one of our preferred installers? These orders are usually delivered directly to the installer, via our fleet of company-owned trucks.
Did you order wheels? Some wheel orders are shipped directly from the manufacturer’s warehouse. In these cases, we aren’t able to provide you with tracking numbers by email.
If you shipped a tire order to your home and haven’t received a tracking number via email, there may have been an error in your email address. Give us a call at 866-961-8668 and we can check your email address and update it if necessary.
We ship all the products for an order at the same time. Tires/wheels are not packaged or taped together because they would exceed the weight that the average person could lift.
In most cases, FedEx does not load all the tires on the delivery truck at the same time because the truck is filled to capacity. Generally the missing tire will arrive the next business day. If it doesn’t, please call us at 866-961-8668.
Sorry, we don’t currently offer warehouse pickup. We have plenty of other convenient delivery options, though – we can deliver your order to a TireBuyer installer near you, or ship it to your home or another location.
Returns are free for these orders. We use our own delivery trucks to deliver these orders to tire shops, so if you need to make a return, we can pick up your items at the installer for free.For orders shipped to your home or another address:
To return these orders, we use FedEx. There's a nominal return shipping charge which will be deducted from your refund:
- $7.50 per tire for items dropped off at a FedEx location
- $15 per tire for FedEx pick-up
Fill out and submit a return form, and we'll be in touch with you soon. You can also call us at (866) 961-8668.
Items can be return for up to 45 days after the delivery date, even if they've been used. There are a few exceptions to this rule - items cannot be returned if any of the following apply:
- Products were used off road
- Products have uneven wear or a difference up to 2/32" between the grooves
- Products have been altered in any way (siping, studs, etc.)
The following tire types can only be returned if unused/never mounted:
- Winter tires
- Motorsport (racing) tires
Items cannot be returned if they have been mounted or used. Unused, unmounted items can be returned for up to 30 days after the delivery date.
Sorry – our warehouses aren’t currently able to handle returns. If you need to return an order, please use our return form or call us at (866) 961-8668.
When you choose a TireBuyer installer, you receive a number of benefits, including:
- FREE delivery on all tires
- Guaranteed installation rates
- 45-day easy returns
- Free return shipping
- Installation satisfaction guarantee
We call it the TireBuyer Installer Advantage, and it's the easy, worry-free way to buy tires and get them installed.
We can promise same-day delivery, but unfortunately we can’t promise same-day installation. The tires will be delivered to the installer in the late afternoon, and many installers will already be booked with appointments for the day. We suggest that you call the installer after you place the order. Let them know that you selected same-day delivery, and that you’d like to schedule installation as soon as possible.
When you choose a TireBuyer installer, you receive a variety of benefits, including:
- FREE delivery on all tires
- Guaranteed installation rates
- 45-day easy returns
- Free return shipping
- Installation satisfaction guarantee
The TireBuyer Installer Advantage is the easy, worry-free way to buy tires and get them installed.
Sorry, no. We accept major credit cards, debit cards, PayPal, and PayPal Credit
Occasionally we run promotions offering an instant discount via a coupon code. The best way to insure that you get those codes is to subscribe to our email newsletter (you can sign up at the bottom of our home page). Also, coupon codes may be advertised on/offered to certain affiliated sites.
We offer a variety of ways for you to save on selected products:
- Sometimes we offer coupon codes that can save you a set dollar amount or percentage off of eligible products. To use a coupon code, enter the code in the “Coupon code” box on the payment page when you check out, then click “Apply.”
- For products marked “Instant discount,” the savings will be applied instantly when you add the applicable product to your cart.
- In most cases, coupon codes and instant discounts cannot be used together. But we’ll always make sure you get the offer that will save you the most money.
- Mail-in rebates are available periodically from tire manufacturers - look for tires with the “Mail-in rebate” flag. After you buy an eligible product, we’ll send you a link to a rebate form. You must complete the form and mail it to the manufacturer (or in some cases, complete an online form). The tire manufacturer will send your rebate (usually a prepaid Visa or MasterCard) to you in the mail.
We charge sales tax with online orders because we operate 110 warehouses across the country. By federal law, if we have a warehouse in a particular state, we are required to charge sales tax on orders in that state.
Our average return/refund time varies based on the product ordered. In most cases, refunds/returns are completed within 7-10 business days from the time the return is requested.
Most of the manufacturer’s rebate offers on our site are mail-in rebates. You will need to complete and mail a paper form (in some cases, an online form is provided) and receipt (your confirmation email) in order to receive the rebate.
You can find a link to the rebate form in your confirmation email, or on our rebates page. If you need help, feel free to give us a call.
Yes! We’re proud to offer a 7% discount to active duty military, veterans, and their immediate family (spouses, parents, and children). Just click the “Verify with TroopID” button when you check out to verify your military affiliation; once verified, your discount will be applied automatically. For more information, go to our military discount page.
No. They will be shipped separately.
We don’t currently sell trailer tires or ATV tires.
No, we don’t buy tires or wheels.
That refers to the ply rating of the tire. 10 means it’s a 10-ply tire (heavy duty).
SL stands for “Standard Load.” The words “Standard Load” will be stamped somewhere on the sidewall of the tire.
XL means “Extra Load.” Tires with an XL designation can carry more weight than tires without the designation. The XL designation is listed at the end of the tire size (for example, 225/40ZR18/XL).
Lawn, garden, and golf tires
This stands for “Non-highway service.” The Carlisle lawn and garden tires we sell are not intended for road or highway use (not that you would ever think they were!). Lawn tires are simply not made to handle the heat that builds up when a tire is driven at higher speeds and longer durations.
Sorry, no. We don’t sell rims for lawn mowers, tractors, or golf carts. If your equipment needs new rims, we suggest contacting the manufacturer.
Ground shipping is free for every lawn, garden, and golf cart tire we sell. We also include a free valve stem for each tire.
You’re right, it is confusing. There are two different size formats – one uses two groups of numbers and the other uses three groups. Here’s an example of the two-number format: 4.80-8. This means that the width of the tire is 4.8 inches, and the diameter of the rim that fits the tire (rim size) is 8 inches.
And here’s an example of the three-number format: 16x6.5-8. This means that the height of the tire is 16 inches, the width is 6.5 inches, and the diameter of the rim that fits the tire (rim size) is 8 inches.
All the information you need to know should be in the owner’s manual for mowers, tractors or other pieces of lawn equipment. If you can’t find the manual, you can also find the size right on the tire sidewall.
Generally speaking, a 4-ply tire will hold more weight than the same size tire in a 2-ply. Still, a heavier ply tire isn’t always better. 2-ply tires, in most cases, provide a softer ride and potentially better traction when compared to 4-ply tires. A softer and lighter 2-ply tire will have more “squish,” so it will run a little flatter to the ground and provide a larger contact patch. There is a potential for 4-ply tires to crown, which would reduce the size of the contact patch and provide less traction.
It all comes down to weight. The weight of your mower, golf cart, club car, or other equipment will determine whether you need 2-ply or 4-ply tires. For example, the weight of the engine that sits on the rear axle of zero-turn mowers will have an effect on the tire size. Snow plows, trailers, tillers, rear suitcase, on-wheel counter weights, or even a de-thatcher could take you from a 2 to a 4-ply.
If you’re still not sure if you need a 2-ply or 4-ply tire, give our lawn, garden, and golf tire experts a call at (866) 961-8668.
Many local tire shops will change your tires for a nominal fee (we recommend calling first) or, if you are feeling a bit handy, you can mount these tires yourself. If you change your own oil, sharpen your own blades, take off your mower deck and change the belts, you can dismount and mount lawn and garden tires. If you’d like a little assistance, there are many “how-to” videos on YouTube.com – check them out for step-by-step instructions.
Yes. Over time, UV rays from sunlight will weather and dry out rubber valve stems, increasing the chance of the old valve stem leaking. In most cases, a worn-out tire means a worn-out valve stem. It’s also not unusual to damage a valve while dismounting the existing tire. Both situations can result in a brand new tire with a slow leak.
And yes, a slow leak is a nuisance. But, much more importantly, a tire that’s frequently used with below-recommended air pressure will have a dramatically shortened life span, which will cost you far more money than what the valve stem costs. Especially because we include a free valve stem with every lawn, garden, and golf cart purchase.
We certainly hope you never receive a damaged tire, but if you have any trouble with your order, give us a call at (866) 961-8668 and we’ll help you get new ones ASAP.
The Carlisle lawn and garden tires we sell are covered by the manufacturer’s warranty. If any tire becomes unserviceable due to defective workmanship or materials, we will replace the defective product with an equivalent new tire on a pro-rated basis.
You can order as many tires as we have in stock. And we have several warehouses full, so you should be just fine!
It depends. If you’re the type of person who leaves rakes in the yard or enjoys running over tree stumps, your tires will have a shorter life. Generally speaking, owners determine the life span of lawn, garden, and golf tires.
Carlisle Fast Trax tires are made for a specific commercial mower, so they only come in that in one size -- 18x11.0/10. Many have asked for additional sizes, and we have passed that information along to Carlisle. Still, we have heard of no plans to expand the Carlisle Fast Trax lineup. If they start making other sizes, we’ll definitely have them!
Have more questions? We’ve got answers. If you want help with lawn, garden, or golf tires, give our experts a call at (866) 961-8668.
We have recently updated our site to provide a better experience for our shoppers, so you’ll need to create a new account. We apologize for any inconvenience -- if you’d like help creating your new account, just give us a call at 866-961-8668.
If you share contact information with us, we will gladly contact the installer to make sure that they’re aware of TireBuyer. In some cases, installers may be more familiar with our parent company (American Tire Distributors).
Check out this time-lapse video and watch us make a simple tire rack for storing extra tires.
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Get the right tires for your car or truck!
Tell us what you drive and we’ll show you all the best options.